Pre-order Policy

Pre-orders are items currently not in stock. We offer pre-orders for most coming soon products so you do not miss out on limited edition releases or regular products which can be sold in a short time. Estimated ship dates for pre-orders are located in the description and are subject to change. Definitely you "secure " your purchase by pre-ordering the pen.

How long will it take to arrive?

Once we receive the pre-ordered items we will ship them to you within 1-3 business days. You will receive an email confirmation once your item has shipped with a tracking number. If you order includes in stock and pre-order items we will ship your order complete when all items are in stock. Please contact us if you request in-stock items to ship first.

When will you charge me for my item?

To secure your item, you will be charged at the time of purchase.

Can I cancel my pre-order?

If you wish to cancel your pre-order, please contact us via email (info@fountainpenhospital.com) or call us at 212-964-0580.

Return Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund for the merchandise.  You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
If you have inked your fountain pen, please contact us for return options.

Manufacturer Warranties

Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer directly.

Processing Refunds/Replacements

As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within 4-6 business days. Restocking fees may be apply on case by case.
Please email info@fountainepenhospital.com or call 212-964-0580 with any additional questions.

Shipping Policy

Domestic Shipping

Fountain Pen Hospital  is happy to offer free economy shipping for orders over $75. Shipping for orders below $75 will start at $7.99.  Most orders are shipped within 1 business day.  Once your order ships, we will e-mail you a tracking number so you may track it at UPS.com or USPS.com. Please note transit times do not include weekends and holidays and deliveries only occur on business days.

We do offer express shipping.  Please note express orders will be shipped out within 1 business day.  Transit time begins when the order ships and does not include holidays and weekends.  Some products are not able to ship express.

*Please note orders over $1000 will require a signature upon delivery to receive your shipment.

International Shipping

International shipping is available for select countries. Once your order ships, we will e-mail you a tracking number so you may track it at UPS.com or USPS.com. Please note transit times do not include weekends and holidays, customs inspection, and deliveries only occur on business days.

Most international orders are delivered within 7-10 business days after shipping.  Unfortunately delays can occur and it can take up to weeks for delivery in some countries.

The recipient will be responsible to pay any duties or taxes.  If a shipment is returned to us for failure to pay any duties or taxes we can re-ship your order for an additional shipping charge. 

If you need to update your shipping address please email (info@fountainpenhospital.com) or call us at 212-964-0580.  We will do our best to update the shipping address if your order has not shipped.  If your order has already shipped we will not be able to change the shipping address.  If the order is returned to us we can re-ship for an additional shipping charge.

Gift Card Policy

• Gift Cards do not expire
• Both Physical and Virtual Gift Cards are available
• Gift cards can be used on any order over $25

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from nibs.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the following URLs:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

MAILCHIMP: https://nibs.us13.list-manage.com/unsubscribe/post

ADROLL: https://app.adroll.com/optout/safari

INSTAGRAM: https://help.instagram.com/615366948510230

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Payments

Payment Choices

We accept all major credit cards including Visa, MasterCard, Discover, and American Express.

We also accept PayPal as well as ApplePay and GooglePay payments.

Sales Tax

Any orders shipped to the state of NY will be charged a sales tax of 8.875%