Order Processing

At Fountain Pen Hospital, we prioritize orders based on their placement time, classifying them into three categories: In Stock, Available, and Coming Soon. This system ensures efficient and effective order processing. The estimated shipping timeframe depends on the item's category at the time of purchase.

In Stock: Items in this category are fulfilled within 2 to 4 business days. These products are physically available in our workshop, ready for immediate shipment. This category guarantees the fastest delivery for customers who need their pens urgently.

Available: Items in this category typically require 7 to 10 business days to fulfill. These products will be shipped as soon as they arrive at our workshop, with delivery dates depending on the manufacturer's schedule.

Coming Soon: Products in this category are about to enter our physical inventory and will be classified as "In Stock" upon arrival. Orders for these items will be processed swiftly once they are received in our workshop.

Our team will promptly contact customers if their orders exceed the estimated processing time. Please note that orders placed on weekends or holidays will be processed on the next business day.

To secure your item, you will be charged at the time of purchase.

We accept all major credit cards including Visa, MasterCard, Discover, and American Express.

We also accept PayPal as well as ApplePay and GooglePay payments.

Any orders shipped to the state of NY will be charged a sales tax of 8.875%

We accept orders from nearly all countries, subject to the availability of shipping services from our current carriers in those regions. If you do not see a shipping method available for your country, we regret that we are unable to ship to that location at this time.

Fountain Pen Hospital  is happy to offer free economy shipping for orders over $75. Shipping for orders below $75 will start at $6.95.  Most orders are shipped within 2 business days.  Once your order ships, we will e-mail you a tracking number so you may track it at UPS.com or USPS.com. Please note transit and delivery times do not include weekends and holidays.

We do offer express shipping.  Please note express orders will be shipped out within 1 business day.  Transit time begins when the order ships and does not include holidays and weekends.  Some products are not able to ship express.

*Please note orders over $1000 will require a signature upon delivery to receive your shipment.

International shipping is available for most countries. Once your order ships, we will e-mail you a tracking number so you may track it at UPS.com or USPS.com. Please note transit times do not include weekends and holidays, customs inspection, and deliveries only occur on business days.

Delivery times for vary by country and shipping method chosen at checkout.

The recipient will be responsible to pay any duties or taxes.  If a shipment is returned to us for failure to pay any duties or taxes we can re-ship your order for an additional shipping charge. 

Not 100% satisfied with your purchase? Return the product within 15 days from the date of purchase.

To qualify for a return, product must be in new condition and in original packaging. Return shipping cost will be deducted from your refund.

Be sure to provide order number along with your return.

Manufacturer Warranties

Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 15-day period has expired, please contact the manufacturer directly.

As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within 4-6 business days.
Please email info@fountainepenhospital.com or call 212-964-0580 with any additional questions.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from FountainPenHospital.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the following URLs:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

ADROLL: https://app.adroll.com/optout/safari

INSTAGRAM: https://help.instagram.com/615366948510230

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Only one promotional gift card can be redeemed per order. Promotional gift cards are issued by Fountain Pen Hospital for specific promotions. This does not include gift cards that were purchased by a customer. They have a one-year expiration date.