Shipping policy

At Fountain Pen Hospital, we prioritize orders based on their placement time, classifying them into three categories: In Stock, Available, and Coming Soon. This system ensures efficient and effective order processing. The estimated shipping timeframe depends on the item's category at the time of purchase.

In Stock: Items in this category are fulfilled within 2 to 4 business days. These products are physically available in our workshop, ready for immediate shipment. This category guarantees the fastest delivery for customers who need their pens urgently.

Available: Items in this category typically require 7 to 10 business days to fulfill. These products will be shipped as soon as they arrive at our workshop, with delivery dates depending on the manufacturer's schedule.

Coming Soon: Products in this category are about to enter our physical inventory and will be classified as "In Stock" upon arrival. Orders for these items will be processed swiftly once they are received in our workshop.

Our team will promptly contact customers if their orders exceed the estimated processing time. Please note that orders placed on weekends or holidays will be processed on the next business day.